Customer Service Representative

  • Byrnes and Rupkey
  • Nov 23, 2019
Full time Customer-Service

Job Description

Customer Service Representative

Dubuque, IA

$30-35K

Our client is looking to hire a Customer Service Representative in the Dubuque, IA area. This Representative will work directly with the end customers to ensure they are experiencing excellent customer satisfaction.

Key Responsibilities:

  • Answer phone calls from retail stores/sales reps/consumers.
  • Respond to customer service e-mails & provide resolutions to issues.
  • Manage orders and requests via vendor portals.
  • Prepare parts orders and enter into system to be processed.
  • Work closely with sales department/sales representatives to validate parts and credit requests.
  • Respond to customer service emails and provide resolution to issues.

Job Qualifications:

  • Associate‚Äôs Degree required.
  • SAP experience preferred.
  • 3+ years of customer service experience required.
  • Excellent written and verbal communication skills.
  • Self-motivated and results oriented with proven problem solving ability.
  • E-Commerce customer service experience desired.

Additional Incentives:

  • Medical and Dental Insurance
  • 2 weeks of vacation (prorated at start date)
  • Additional time off for sick or personal reasons as needed
  • Tuition reimbursement opportunities
  • 401(k) with up to 5% matching
  • Performance based bonuses
  • Employee Assistance Program

Customer Service Representative, e-commerce, customer service, problem solving, customer satisfaction, customer care, customer experience, retail, SAP, service fulfillment