Customer Service Representative

  • EMAAR
  • Dubai - United Arab Emirates
  • Apr 08, 2018
Full time Customer-Service Real-Estate

Job Description

Job Purpose:

The job holder is responsible for assisting all guests attending to their needs, Smile and greet the customers. Responsible for handling cash, as a cashier you ensure that each guest is well informed about all products and on-going promotions

 

Key Accountabilities:

  • Receive and count money in CCO at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering the park.
  • Explain all products and ongoing promotions to customers
  • Answer customers' questions, and provide information on procedures or policies.
  • Resolve customer complaints.
  • Receive payment by cash, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Maintain clean and orderly cash counter areas.
  • Maintain logs of Temperatures readings, lost and found items and all operation requirements.
  • Maintains a positive, attentive and cheerful body language whilst on duty.
  • Coordinate details of events such as birthdays and corporate packages.
  • Responsible for developing and implementing the highest level of customer service to all incoming and outgoing visitors.
  • Ensure the conditions of the cash counters and party halls are consistently within the standards of Emaar Entertainment Attraction Republic and EMAAR.
  • Effectively and harmoniously work alongside different nationalities and be able to build strong team relations. 

Qualifications

Qualifications, Experience & Skills:

Qualification:

  • University Degree

Experience:

  • Minimum 2-3 years of experience in operations and customer service handling including reception, handling complaints, management of cash

 

Skills:

  • Outgoing person, Jolly has patience with kids, Can wear the mascot.
  • Loves to speak in a big crowd can handle pressure and difficult situation. Can adapt changes from time to time easily. Should not be shy to speak or to approach guests with good planning skills.
  • Knowledge of basic customer service principles and practices
  • Strong verbal and written communications skills
  • Good organizational skills and ability to multi-task
  • Strong initiative with the ability to work independently or as part of a team
  • Good team player and able to work effectively with other departments