The Operations Coordinator will be supporting the Operations Department on various projects and assignments, as well as supporting the Customer Feedback team.
The Operations Coordinator will have two support team members from Reception to help draft reports, collate feedback and to manage any overflow of calls or emails.
The role will be 75% office based and 25% interaction on the floor (TDM).
PROJECT MANAGEMENT
Initiating and implementing mid-level projects for The Dubai Mall which fall inside the Operation Coordinators remit.
Managing project completion reports for all projects with suppliers and vendors ensuring they meet The Dubai Mall’s satisfaction and high-level standards.
Supporting the Operations department team with on-going projects including auditing / monitoring site visits and reports.
Maintaining business relationships with internal key stake holders, existing suppliers, new suppliers and vendors, as well with Corporate Services Procurement team.
Initiating new projects and services for The Dubai Mall and drafting business plans / proposals for Senior Managements review and approval.
Managing and maintaining budgets for the said projects and services assigned to the Operations Coordinator.
CUSTOMER SERVICE & CUSTOMER FEEDBACK
Managing and maintaining The Dubai Mall customer feedback, both positive and negative, for all projects and services assigned to the Operations Coordinator. Such as,
Delivery Service
Shoe Shine Service
VIP Chauffeur Service
Managing and maintaining online customer feedback portals for all proiects and services assigned to the Operations Coordinator, within the required SLA timeframes:
WeCare Application
Salesforce-Service Cloud
ServiceNOW
Microstrategy
InitiativesNOW
Others
Communicating with customers directly on the telephone, by email and in person to address their daily concerns and source temporary solutions followed by permanent resolutions.
Communicating with suppliers and vendors of the said services relaying customer’s feedback efficiently.
Seeking resolutions for reoccurring issues, concerns and complaints received from customers and retailers with the support of department heads.
Collating and analyzing customer feedback, positive and negative, and submitting periodical reports for Senior Managements review and direction.
Carrying out internal audits in The Dubai Mall for new services, facilities, events, activations, features, entertainment etc. and implementing the necessary action.
Qualifications
Qualification:
Bachelor’s Degree in Finance / Management / Commerce or other related areas
Experience:
Min 1 year of Project Management / Procurement / Operations experience
Skills:
Excellent organizational and managing skills
Customer and result-oriented
Ability to work under pressure and stress without compromising the quality
Cooperative, creative and attentive to details
Primary Location : United Arab Emirates
Job : Customer Service
Organization: Emaar Malls Group L.L.C
Schedule : Full-time
Shift : Day Job
Employee Status : Permanent
Apr 08, 2018
Full time
The Operations Coordinator will be supporting the Operations Department on various projects and assignments, as well as supporting the Customer Feedback team.
The Operations Coordinator will have two support team members from Reception to help draft reports, collate feedback and to manage any overflow of calls or emails.
The role will be 75% office based and 25% interaction on the floor (TDM).
PROJECT MANAGEMENT
Initiating and implementing mid-level projects for The Dubai Mall which fall inside the Operation Coordinators remit.
Managing project completion reports for all projects with suppliers and vendors ensuring they meet The Dubai Mall’s satisfaction and high-level standards.
Supporting the Operations department team with on-going projects including auditing / monitoring site visits and reports.
Maintaining business relationships with internal key stake holders, existing suppliers, new suppliers and vendors, as well with Corporate Services Procurement team.
Initiating new projects and services for The Dubai Mall and drafting business plans / proposals for Senior Managements review and approval.
Managing and maintaining budgets for the said projects and services assigned to the Operations Coordinator.
CUSTOMER SERVICE & CUSTOMER FEEDBACK
Managing and maintaining The Dubai Mall customer feedback, both positive and negative, for all projects and services assigned to the Operations Coordinator. Such as,
Delivery Service
Shoe Shine Service
VIP Chauffeur Service
Managing and maintaining online customer feedback portals for all proiects and services assigned to the Operations Coordinator, within the required SLA timeframes:
WeCare Application
Salesforce-Service Cloud
ServiceNOW
Microstrategy
InitiativesNOW
Others
Communicating with customers directly on the telephone, by email and in person to address their daily concerns and source temporary solutions followed by permanent resolutions.
Communicating with suppliers and vendors of the said services relaying customer’s feedback efficiently.
Seeking resolutions for reoccurring issues, concerns and complaints received from customers and retailers with the support of department heads.
Collating and analyzing customer feedback, positive and negative, and submitting periodical reports for Senior Managements review and direction.
Carrying out internal audits in The Dubai Mall for new services, facilities, events, activations, features, entertainment etc. and implementing the necessary action.
Qualifications
Qualification:
Bachelor’s Degree in Finance / Management / Commerce or other related areas
Experience:
Min 1 year of Project Management / Procurement / Operations experience
Skills:
Excellent organizational and managing skills
Customer and result-oriented
Ability to work under pressure and stress without compromising the quality
Cooperative, creative and attentive to details
Primary Location : United Arab Emirates
Job : Customer Service
Organization: Emaar Malls Group L.L.C
Schedule : Full-time
Shift : Day Job
Employee Status : Permanent
Job Purpose: The job holder is responsible to liaises with project team to ensure that all properties are completed and handed over by contractor in line with Emaar's Standards and as per agreed policies and procedures and also liaises with contractors to ensure that works as per Service Requests are carried out by contractor during the DLP period as well coordinates with the Maintenance Team to carry out the works in buildings where Emaar DLP is still valid. Key Accountabilities:
To carry out the snagging and issue certificate before Customer orientation to ensure properties are in good condition and are ready for viewing
To carry out the de-snagging process after Customer Home Orientation and issue 'Handover Certificates' to confirm that customer snags are attended and properties are ready for beneficial occupancy.
To coordinate readiness of the properties with contractors and Project Managers.
To carry out the checks and snag list for `mock-up' units during construction to ensure high standard of quality and level of finishes, as per Emaar's Standard.
To dispatch jobs and follow up closure with contractors; update oracle and close opened SRs in the system.
To attend to customer SRs in case of contractor failures (CF); to ensure the expenses are efficiently recorded and costs are deducted from contractor retention.
To attend to customer SRs which are under Emaar warranty for Emaar owned assets and for completed properties in our inventory
Identifying manpower requirement based on trade to carry out work during DLP period.
To manage the team of outsourced Engineers
Inspecting unsold apartments and to maintain and carry out works on unsold apartments.
Assist the Line Manager, Property Quality Assurance in implementing the strategies , policies and procedures for the department
Ensure that all tasks assigned individually and to the team collectively are completed as planned, on schedule
Report on a regular basis to the Line Manager, Property Quality Assurance on all issue concerning the snagging, de-snagging and property certification.
Report on regular basis to the Line Manager, Property Quality Assurance, all major inspection- related issue and suggestions for improvements.
Take initiative and provide inputs to the department's continuous improvement process.
Qualifications Qualification:
Graduate with relevant tertiary qualification
Experience:
Minimum 3-4 years in Property Engineering Management Experience
Skills:
Problem solving skills
Good Communication skills
Good computer knowledge
With valid UAE Driving license
Apr 08, 2018
Full time
Job Purpose: The job holder is responsible to liaises with project team to ensure that all properties are completed and handed over by contractor in line with Emaar's Standards and as per agreed policies and procedures and also liaises with contractors to ensure that works as per Service Requests are carried out by contractor during the DLP period as well coordinates with the Maintenance Team to carry out the works in buildings where Emaar DLP is still valid. Key Accountabilities:
To carry out the snagging and issue certificate before Customer orientation to ensure properties are in good condition and are ready for viewing
To carry out the de-snagging process after Customer Home Orientation and issue 'Handover Certificates' to confirm that customer snags are attended and properties are ready for beneficial occupancy.
To coordinate readiness of the properties with contractors and Project Managers.
To carry out the checks and snag list for `mock-up' units during construction to ensure high standard of quality and level of finishes, as per Emaar's Standard.
To dispatch jobs and follow up closure with contractors; update oracle and close opened SRs in the system.
To attend to customer SRs in case of contractor failures (CF); to ensure the expenses are efficiently recorded and costs are deducted from contractor retention.
To attend to customer SRs which are under Emaar warranty for Emaar owned assets and for completed properties in our inventory
Identifying manpower requirement based on trade to carry out work during DLP period.
To manage the team of outsourced Engineers
Inspecting unsold apartments and to maintain and carry out works on unsold apartments.
Assist the Line Manager, Property Quality Assurance in implementing the strategies , policies and procedures for the department
Ensure that all tasks assigned individually and to the team collectively are completed as planned, on schedule
Report on a regular basis to the Line Manager, Property Quality Assurance on all issue concerning the snagging, de-snagging and property certification.
Report on regular basis to the Line Manager, Property Quality Assurance, all major inspection- related issue and suggestions for improvements.
Take initiative and provide inputs to the department's continuous improvement process.
Qualifications Qualification:
Graduate with relevant tertiary qualification
Experience:
Minimum 3-4 years in Property Engineering Management Experience
Skills:
Problem solving skills
Good Communication skills
Good computer knowledge
With valid UAE Driving license
Job Purpose:
The job holder is responsible for assisting all guests attending to their needs, Smile and greet the customers. Responsible for handling cash, as a cashier you ensure that each guest is well informed about all products and on-going promotions
Key Accountabilities:
Receive and count money in CCO at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering the park.
Explain all products and ongoing promotions to customers
Answer customers' questions, and provide information on procedures or policies.
Resolve customer complaints.
Receive payment by cash, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Maintain clean and orderly cash counter areas.
Maintain logs of Temperatures readings, lost and found items and all operation requirements.
Maintains a positive, attentive and cheerful body language whilst on duty.
Coordinate details of events such as birthdays and corporate packages.
Responsible for developing and implementing the highest level of customer service to all incoming and outgoing visitors.
Ensure the conditions of the cash counters and party halls are consistently within the standards of Emaar Entertainment Attraction Republic and EMAAR.
Effectively and harmoniously work alongside different nationalities and be able to build strong team relations.
Qualifications
Qualifications, Experience & Skills:
Qualification:
University Degree
Experience:
Minimum 2-3 years of experience in operations and customer service handling including reception, handling complaints, management of cash
Skills:
Outgoing person, Jolly has patience with kids, Can wear the mascot.
Loves to speak in a big crowd can handle pressure and difficult situation. Can adapt changes from time to time easily. Should not be shy to speak or to approach guests with good planning skills.
Knowledge of basic customer service principles and practices
Strong verbal and written communications skills
Good organizational skills and ability to multi-task
Strong initiative with the ability to work independently or as part of a team
Good team player and able to work effectively with other departments
Apr 08, 2018
Full time
Job Purpose:
The job holder is responsible for assisting all guests attending to their needs, Smile and greet the customers. Responsible for handling cash, as a cashier you ensure that each guest is well informed about all products and on-going promotions
Key Accountabilities:
Receive and count money in CCO at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering the park.
Explain all products and ongoing promotions to customers
Answer customers' questions, and provide information on procedures or policies.
Resolve customer complaints.
Receive payment by cash, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Maintain clean and orderly cash counter areas.
Maintain logs of Temperatures readings, lost and found items and all operation requirements.
Maintains a positive, attentive and cheerful body language whilst on duty.
Coordinate details of events such as birthdays and corporate packages.
Responsible for developing and implementing the highest level of customer service to all incoming and outgoing visitors.
Ensure the conditions of the cash counters and party halls are consistently within the standards of Emaar Entertainment Attraction Republic and EMAAR.
Effectively and harmoniously work alongside different nationalities and be able to build strong team relations.
Qualifications
Qualifications, Experience & Skills:
Qualification:
University Degree
Experience:
Minimum 2-3 years of experience in operations and customer service handling including reception, handling complaints, management of cash
Skills:
Outgoing person, Jolly has patience with kids, Can wear the mascot.
Loves to speak in a big crowd can handle pressure and difficult situation. Can adapt changes from time to time easily. Should not be shy to speak or to approach guests with good planning skills.
Knowledge of basic customer service principles and practices
Strong verbal and written communications skills
Good organizational skills and ability to multi-task
Strong initiative with the ability to work independently or as part of a team
Good team player and able to work effectively with other departments
Through Parsons’ engineering and construction management services, we deliver innovative, safe and sustainable infrastructure in United Arab Emirates, Qatar, Oman, Saudi Arabia, Bahrain and Kuwait. Our focus is on delivering air, rail, road and highway transportation; water conveyance and/or wastewater treatment; and land development and public infrastructure to our clients and your communities. Parsons creates interconnected communities and world class infrastructure.
OPPORTUNITY:
Parsons is seeking an experienced Proposal Manager to manage and produce creative and compelling world-class proposals for large scale project awards ($100M+). The position requires the ability to meet deadlines, ascertain and develop critical win components, organize and coordinate complex responses, competently edit and tailor compelling proposal content, and manage proposal production for submittals. Outstanding ability to work with people at all levels, strong writing/editorial skills, energetic self-starter attitude, and organizational skills will be keys to the success of this position.
JOB OVERVIEW:
Implements Parsons’ proposal processes. Educates proposal teams on the use of these processes on efforts.
Coordinates with capture or project managers to communicate and produce accurate capture, proposal and strategy intelligence to the proposal team.
Provides “hands-on” proposal process support and expertise during the entire proposal process (including production), and works with assigned authors and contributors to develop fully compliant and responsive proposal content.
Understands and communicates opportunity and solicitation-related business and technical requirements/information.
Effectively deals with people at all levels.
Works efficiently and professionally on a senior level capacity. Accomplishes tasks with significant enthusiasm and initiative.
Performs other responsibilities associated with this position as may be appropriate.
REQUIREMENTS:
Bachelor’s degree in Communications, English, Journalism or related discipline.
Preferably with related Master’s degree.
At least 10 years of proposal management experience for engineering/architecture and/or construction management firms.
Preferably with significant experience in UAE or Middle East.
Successful track record of producing winning proposals, preferably with multi-volume submittals.
Thorough understanding of proposal pricing strategy and contract terminology and negotiation.
Excellent writing and editorial skills, communication and organizational skills and self-starter attitude.
Adept in utilizing MS Office (Word, Excel, and PowerPoint), Adobe InDesign, Photoshop, and Illustrator.
Must be able to work extensive hours to meet deadlines and travel, when required.
Apr 08, 2018
Full time
Through Parsons’ engineering and construction management services, we deliver innovative, safe and sustainable infrastructure in United Arab Emirates, Qatar, Oman, Saudi Arabia, Bahrain and Kuwait. Our focus is on delivering air, rail, road and highway transportation; water conveyance and/or wastewater treatment; and land development and public infrastructure to our clients and your communities. Parsons creates interconnected communities and world class infrastructure.
OPPORTUNITY:
Parsons is seeking an experienced Proposal Manager to manage and produce creative and compelling world-class proposals for large scale project awards ($100M+). The position requires the ability to meet deadlines, ascertain and develop critical win components, organize and coordinate complex responses, competently edit and tailor compelling proposal content, and manage proposal production for submittals. Outstanding ability to work with people at all levels, strong writing/editorial skills, energetic self-starter attitude, and organizational skills will be keys to the success of this position.
JOB OVERVIEW:
Implements Parsons’ proposal processes. Educates proposal teams on the use of these processes on efforts.
Coordinates with capture or project managers to communicate and produce accurate capture, proposal and strategy intelligence to the proposal team.
Provides “hands-on” proposal process support and expertise during the entire proposal process (including production), and works with assigned authors and contributors to develop fully compliant and responsive proposal content.
Understands and communicates opportunity and solicitation-related business and technical requirements/information.
Effectively deals with people at all levels.
Works efficiently and professionally on a senior level capacity. Accomplishes tasks with significant enthusiasm and initiative.
Performs other responsibilities associated with this position as may be appropriate.
REQUIREMENTS:
Bachelor’s degree in Communications, English, Journalism or related discipline.
Preferably with related Master’s degree.
At least 10 years of proposal management experience for engineering/architecture and/or construction management firms.
Preferably with significant experience in UAE or Middle East.
Successful track record of producing winning proposals, preferably with multi-volume submittals.
Thorough understanding of proposal pricing strategy and contract terminology and negotiation.
Excellent writing and editorial skills, communication and organizational skills and self-starter attitude.
Adept in utilizing MS Office (Word, Excel, and PowerPoint), Adobe InDesign, Photoshop, and Illustrator.
Must be able to work extensive hours to meet deadlines and travel, when required.
Parsons is one of the world’s largest transportation planning, engineering, and construction firms. We have an extensive portfolio of diverse transportation projects including rail and transit, road and highway, bridge and tunnel, and aviation infrastructure. Parsons expertise encompasses all phases of transportation engineering operations - from the initial planning stage through final design, construction, and commissioning. Parsons has the people and power to move the world.
JOB OVERVIEW:
Completes a variety of cost control tasks for a number of running infrastructure and transportation projects, reporting to the Cost Control Lead.
Develops and implements PRISM and project WBS, and coding structure, based on established progress/cost collection levels and reporting requirements
Develops job cost forecast and updates the system (PRISM) on monthly basis under guidance from the Project Manager and Cost Control Lead
Reviews all hours and costs in PRISM on weekly basis and notifies the Project Manager in case of any incorrect entries (time charges / costs).
Determines the basis of progress measurement and routinely measures, validates and reports project progress utilizing Earned Value Management (EVM) techniques
Analyzes project performance and makes recommendations in respect of (mitigation or improvements to) the same
Prepares the Project Controls Statement (PCS) in conjunction with the Project Manager for his/her approval
Prepares invoices after liaising with the Contracts Manager and Project Manager. Supports accounts receivable as required during the billing processing. Monitors billing status and unbilled issues, working with Finance, Contracts, Accounting and Project Managers to resolve issues in a timely manner
Assists in various financial aspects of sub-contracts and vendors, including payments and variations
Prepares monthly cash flow statement and cash receipts.
Performs other responsibilities associated with this position as may be appropriate.
REQUIREMENTS:
Degree in Engineering, Accounting, Economics, Finance or equivalent discipline.
At least 2 years of work experience in the field of cost control or project control.
Must have a related work experience in an engineering, or construction firm in UAE or Middle East region.
Adept in using MS Word, MS Excel, spreadsheets, and other related computer applications and databases.
Excellent written and oral communication skills.
Excellent interpersonal skills. Can communicate amiably & effectively with people at all levels and establish productive working relationships.
Apr 08, 2018
Full time
Parsons is one of the world’s largest transportation planning, engineering, and construction firms. We have an extensive portfolio of diverse transportation projects including rail and transit, road and highway, bridge and tunnel, and aviation infrastructure. Parsons expertise encompasses all phases of transportation engineering operations - from the initial planning stage through final design, construction, and commissioning. Parsons has the people and power to move the world.
JOB OVERVIEW:
Completes a variety of cost control tasks for a number of running infrastructure and transportation projects, reporting to the Cost Control Lead.
Develops and implements PRISM and project WBS, and coding structure, based on established progress/cost collection levels and reporting requirements
Develops job cost forecast and updates the system (PRISM) on monthly basis under guidance from the Project Manager and Cost Control Lead
Reviews all hours and costs in PRISM on weekly basis and notifies the Project Manager in case of any incorrect entries (time charges / costs).
Determines the basis of progress measurement and routinely measures, validates and reports project progress utilizing Earned Value Management (EVM) techniques
Analyzes project performance and makes recommendations in respect of (mitigation or improvements to) the same
Prepares the Project Controls Statement (PCS) in conjunction with the Project Manager for his/her approval
Prepares invoices after liaising with the Contracts Manager and Project Manager. Supports accounts receivable as required during the billing processing. Monitors billing status and unbilled issues, working with Finance, Contracts, Accounting and Project Managers to resolve issues in a timely manner
Assists in various financial aspects of sub-contracts and vendors, including payments and variations
Prepares monthly cash flow statement and cash receipts.
Performs other responsibilities associated with this position as may be appropriate.
REQUIREMENTS:
Degree in Engineering, Accounting, Economics, Finance or equivalent discipline.
At least 2 years of work experience in the field of cost control or project control.
Must have a related work experience in an engineering, or construction firm in UAE or Middle East region.
Adept in using MS Word, MS Excel, spreadsheets, and other related computer applications and databases.
Excellent written and oral communication skills.
Excellent interpersonal skills. Can communicate amiably & effectively with people at all levels and establish productive working relationships.
